1. Click “Submit Feedback” in ERGs.io

While logged into ERGs.io, click the Submit Feedback button in the bottom left corner of your navigation bar.

This will take you to our ERGs.io Support Hub: https://ergsio.featurebase.app

2. Select the “Bugs & Technical Issues” Board

On the ERGs.io Support Hub homepage, you’ll see two boards within the Bugs & Feedback tab:

• Feature Requests & Feedback

• Bugs & Technical Issues

Click Bugs & Technical Issues to submit a report about anything that isn’t functioning correctly.

3. Click “Create A New Post” to Create Your Bug Report

Once Inside the correct board:

1. Click Create A New Post

2. Add a clear title

3. Describe the issue

4. Attach screenshots or a video if you have them (optional but very helpful)

4. What to Include in Your Bug Report

The more detail you can share, the faster we can troubleshoot.

Include:

• What action you were trying to take

• What you expected to happen

• What actually happened

• Steps to reproduce the issue

• Whether it happens consistently

• Web browser + device you were using (e.g., Chrome on MacBook, Safari on iPhone)

• Any screenshots or recordings

No technical language needed — just write out the experience in plain terms.

5. What Happens After You Submit

Once your bug report is posted:

• Our team reviews it

• It will move through statuses such as Under Review, Next Up, In Progress, or Completed

• You may receive follow-up questions

• You’ll get updates automatically if you subscribe to your post

You can return to the portal anytime to see progress.

6. Optional: Access the ERGs.io Support Hub Directly

If you prefer to go straight to the ERGs.io Support Hub without using the Submit Feedback button: https://ergsio.featurebase.app

Bookmarking this link makes it even easier to share bugs or ideas.

We Appreciate Your Feedback

Your reports help us improve ERGs.io for both vendors and ERG Leaders.
If you're unsure whether something is a bug or a feature request, just submit it — we'll route it to the correct board.